Offering Campuses
Argosy University, Dallas; Argosy University, Denver; Argosy University, Hawai’i; Argosy University, Inland Empire; Argosy University, Los Angeles; Argosy University, Nashville; Argosy University, Orange County; Argosy University, Phoenix; Argosy University, Salt Lake City; Argosy University, San Diego; Argosy University, San Francisco Bay Area; Argosy University, Sarasota; Argosy University, Seattle; Argosy University, Tampa; Argosy University, Twin Cities; Argosy University, Washington DC
Program Overview
The Master of Science in Service Sector Management (MSSSM) degree program is designed to prepare students for management careers in service industries. Course work focuses on customer relationships as well as the management of customer-facing employees in expressing and maintaining the value proposition of the particular organization or work group. Particular attention is given to communicating the value of the service to the primary and secondary customers.
Program Outcomes
- Evaluate management practices in Service Sector Companies and industries in terms of human impact and financial impact over the short and medium term.
- Apply ethical principles to the routine functions of the service sector to include multicultural settings.
- Counsel stakeholders regarding basic business regulation and management practices to specific situations.
- Implement and revise motivational practices and systems that meet the strategies and constraints of the work environment.
- Design and execute employee communication plans toward expressed organizational goals.
- Evaluate the skills and capabilities of individuals relative to specific organizational settings and goals.
- Demonstrate the value-added contribution of leadership actions, practices and communication to the organization.
Program Requirements
The MSSSM degree program requires the satisfactory completion of 30 credit hours distributed as follows: core requirements, 12 credit hours; specialty area requirements, 18 credit hours.
